Job Overview
MK GROUP HIRING CUSTOMER SUPPORT ASSOCIATE WORK FROM HOME REMOTE JOBS for our Direct Client (E-Commerce Industry)
Job description
Title: Customer Support Associate (Chat Support)
Position Summary
Customer Support Associates are responsible for handling emails or chats from customers and call back regarding a variety of requests around product and services. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied. Specialists require in-depth knowledge of the products or services being rendered, great communication skills and customer handling skills. The ability understand customer requirement is also essential. Demonstrated success in customer service is required.
Duties and Responsibilities:
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Determines requirements by working with customers.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information, ensuring highest standards at all times
Role: Customer Support Associate(Voice Process)
Customer support advisor will be responsible for customer service and handling online product delivery related enquires from the customer end. Provide and share information with customer by leveraging available tools and information. Via Calling support.
Nature of Job: Domestic BPO Voice Inbound
Language Requirements: English and Hindi
Shift: Rotational Shift and Rotational Week Offs
Working Days: 6 days a week
Working Hours: 9 hrs. of login
Candidates with the below system requirements are only eligible
1.Laptop with i3 or above processor, 8 GB RAM, and Windows 10 or 11 OS
2.Broadband internet connection – Net speed of 30 mbps or above.
3.Power Back up at home to manage work from home.
4.Typing Speed – 25WPM.
Eligibility: Both Fresher and Experienced candidates
Qualification: Minimum 12th or Graduation in any specialization.
Salary Rs-3.8 LPA Monthly plus other benefits as per company policy.
Job Category: BPO
Job profile: Customer Service Associate(Chat & Voice Process)
Job Location: work from home(Remote)
Experience: 0-3 Years